Terms of Use

📜 Terms and Conditions – Gootravels LLC

🏢 1. Company Overview

Gootravels LLC is a Limited Liability Company registered in the State of Delaware, United States of America.
The company provides a wide range of digital travel services, including:

Flight bookings

Hotel reservations

Umrah programs and visa services

Sports and special event travel packages

Post-booking services (extra baggage, insurance, seat selection, etc.)

Partnership services via Sky Booking One


✅ 2. General Terms

All information submitted must be accurate and complete.

Bookings are only confirmed after full payment and issuance of a confirmation notice.

All prices include applicable taxes unless otherwise stated.

Free cancellation is allowed within the first 6 hours of booking. After that, provider-specific rules apply.

Payment gateways (Stripe, PayPal, bank transfer) may charge minor service fees.


🖥️ 3. Website Use

By using our website or services, you agree that:

You are at least 18 years old and have full legal capacity.

You are authorized to make bookings for yourself or others.

You will use the website only for legitimate, personal purposes.

You will inform any other travelers of the applicable terms.

You are fully responsible for any activity conducted under your account.

Gootravels LLC reserves the right to deny access for any violation of terms or suspicious activity.


🚫 4. Prohibited Activities

Using the site or its content for commercial purposes without written permission.

Making speculative, fraudulent, or placeholder reservations.

Using bots, scrapers, or automated/manual tools to access or copy content.

Circumventing any access controls or security features.

Overloading the site’s infrastructure.

Deep-linking or embedding the site within other websites without authorization.


✈️ 5. Flight Booking Terms

All tickets are subject to the terms and conditions of the airline.

Some fares are non-refundable or non-changeable.

Free check-in is available when provided by the airline.

Name or data corrections may incur airline fees.


🏨 6. Hotel Booking Terms

Prices include accommodation only unless meals are specifically mentioned.

Room type, view, or bed preferences are not guaranteed unless booked with a specific room category.

Hotel cancellation policies vary by provider and season.

Extra beds or child fees may apply and will be disclosed during booking.


🕋 7. Umrah Services Terms

A valid passport, photo, and vaccination certificate (meningitis) are required.

Visas are issued according to the traveler's nationality, and Gootravels does not guarantee approval.

No refund will be issued if the traveler is denied entry by immigration authorities.

Packages include accommodation and local transportation as specified.


⚽ 8. Sports Travel Terms

Match tickets are final and non-refundable after issuance.

Gootravels is not responsible for any match rescheduling or venue changes.

Flight and hotel costs are non-refundable in case of schedule changes.

Travelers are advised to arrive a day before and leave a day after the event.

We cannot guarantee adjacent seating in stadiums unless explicitly mentioned in the ticket category.


💳 9. Payment & Security

All payments are processed through secure, encrypted gateways.

Gootravels does not store card information.

Failed payments will result in automatic cancellation.


⚖️ 10. Legal Jurisdiction

Gootravels LLC is registered in the State of Delaware, USA.

All transactions and agreements are governed by the laws of Delaware.

Any legal dispute will be settled exclusively in the courts of Delaware, USA.


📞 11. Customer Support

Available daily from 8:00 AM to 8:00 PM (Mecca time).

Preferred contact methods:

WhatsApp

Email: support@gootravels.com

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