At Gootravels LLC, we are committed to the highest standards of quality, transparency, and customer satisfaction.
We value your feedback — and if you have experienced a service issue, we welcome your complaint as an opportunity to improve.
You may submit a formal complaint in any of the following cases:
Delays or errors in booking or ticket issuance
Issues with flight, hotel, or package services
Unprofessional behavior by support staff
Billing errors or payment problems
Poor communication or follow-up
Any service that does not match what was promised
To ensure your complaint is handled efficiently, please follow these steps:
Write a clear and detailed message, including your booking or account number (if available).
Describe what happened, when, and where the issue occurred.
Attach any supporting documents or screenshots if applicable.
Send your complaint to our dedicated email:
📧 complaints@gootravels.com
Please include a clear subject line, e.g., “Complaint regarding Booking #123456”
We aim to respond to all complaints within 2 to 5 business days.
A trained customer care representative will contact you, and may request additional information if necessary.
You will be informed of the proposed resolution or any actions taken in writing.
All complaints are handled with strict confidentiality and full professionalism.
Filing a complaint does not affect your right to escalate or seek legal resolution if necessary.
We strive to resolve every issue fairly and transparently.
✨ Your satisfaction is our priority. Your voice matters — and helps us make Gootravels better for everyone.
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